Job Description: L1/L2/L3 Network Engineer

Location: On-site (Putrajaya / Cyberjaya / Kuala Lumpur)

Employment Type: Contract

Responsibilities

·         Perform Metro-E equipment log analysis and prepare the initial matrix information document.

·         Lead and conduct weekly war room meetings to review migration preparations with the project team and customers.

·         Collaborate with customers on migration information exchange, port mapping, network planning, and matrix information updates and verification.

·         Develop Method of Procedure (MOP) documents and migration scripts for Metro-E and NGT nodes based on the matrix information.

·         Provide on-site support at the customer office during migration activities, specifically for nodes during migration nights.

·         Troubleshoot network issues and provide technical solutions on-site based on project requirements.

·         Generate and report network monitoring KPIs post-migration to ensure network performance meets agreed-upon standards.

·         Offer post-event support for major operations and respond to customer requests as needed.

·         Communicate with RC & R&D teams to address network incidents and ensure timely resolution based on incident severity.

·         Support night activities as required by the customer.

Requirements

·         Minimum Bachelor’s Degree in Network/Computer Science/Information Technology or equivalent.

·         Minimum 2 years of experience as a Network Engineer in the telecommunications industry, focusing on the IP domain.

·         Strong understanding of networking protocols, data communication technologies, and network architecture.

·         Expertise in interpreting service performance indicators (KPIs) and monitoring network performance.

·         Proven ability to troubleshoot and resolve complex network issues.

·         Experience with TM Metro-E networks will be highly valued.

·         CCNA, CCNP, or CCIE certification is highly preferred.

·         Familiarity with Python scripting is a plus.