Role:

• Ensuring day-to-day support and administration, operation, and development of the ServiceNow platform
• Participating in designing automated workflows using REST API, Flow Designer and Workflow Editor, in line with established standards to improve both IT & business processes across on the ServiceNow
• Engaging in dialogue with the business to understand objectives, discussing technical possibilities, and solution design whilst ensuring requirements specification
• Working with the product owner, scrum master, process specialists and other cross-functional stakeholders to guide and co-create development tasks while supporting and sharing knowledge with the Service Now Team and users
• Supporting HR and Business Service organisation in digitalisation processes.

To succeed in the role, you:

• Have a proactive and systematic approach to your work, with strong problem investigation and resolution skills
• Have knowledge of JavaScript, XML, and structural programming concepts as well as Familiarity with UI, SQL, HTML and CSS
• Preferably have prior experience with ServiceNow development and have worked with ‘forms’ and workflows before
• Are a team player with a customer and results-oriented mindset as well as a ‘can-do’ attitude, and enjoy working in a fast-paced, global environment
• Can leverage IT service management best practices and operate the ServiceNow platform as a shared service on behalf of the organisation
• Are fluent in both written and oral English.