As an Application System Support specialist, you will play a crucial role in ensuring the smooth functioning and availability of our software applications. Your primary responsibility will be to provide technical assistance and troubleshooting support to endusers, resolving issues promptly and efficiently. Collaborating with the IT team, you will participate in application testing, upgrades, and maintenance activities. Your attention to detail and problem-solving skills will contribute to maintaining the reliability and performance of our critical software systems.
Responsibilities and Duties
▪ Provide technical assistance and support to end-users for software applications.
▪ Troubleshoot and resolve application-related issues promptly.
▪ Collaborate with the IT team in testing, upgrading, and maintaining applications.
▪ Monitor application performance and identify potential problems.
▪ Assist in the documentation of application procedures and guidelines.
▪ Stay updated with the latest application features and enhancements.
▪ Bachelor's degree in Computer Science or a related field (or equivalent experience).
▪ Proven experience in application support and troubleshooting.
▪ Familiarity with software testing and maintenance processes.
▪ Strong problem-solving and communication skills.
▪ Attention to detail and ability to work in a fast-paced environment.
▪ Customer-focused attitude and dedication to delivering excellent support.
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